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Category: Board Member

  • Research: When Being Authentic Undermines Your Leadership

    Research: When Being Authentic Undermines Your Leadership

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    Summary.   

    Leaders often assume that revealing a painful setback makes them appear more authentic to their employees. New research suggests the more powerful signal is agency: people respond more positively

    Historically, being a strong leader meant being invulnerable and stoic—showing no signs of weakness. But in recent years, leaders have begun to embrace the idea that presenting an authentic version of themselves to their employees can have a host of benefits including strengthening employee performance and creativity.

  • Sustainability Reporting Isn’t the Same as Risk Preparedness

    Sustainability Reporting Isn’t the Same as Risk Preparedness

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    Henrik Sorensen/Getty Images

    Summary.   

    Sustainability reporting has become widespread among large firms, but strong disclosure does not necessarily translate into preparedness for climate-related risks. This research identifies a

    Sustainability reporting is now common among large companies. According to the OECD, firms representing 91% of global listed market capitalization disclose sustainability-related information.

  • How to Lead When Everyone Is Watching

    How to Lead When Everyone Is Watching

    HBR Executive delivers trusted insights and actionable strategies to guide leaders through consequential decisions. Practical tools, and forward-looking perspectives cut through the noise to equip you to navigate uncertainty, stay ahead of emerging trends, and plan for a stable future.

    Exclusive Benefits

    • Playbooks

      Concrete strategies, tactics, and solutions to real challenges from your peers and other experts. Published every 2 weeks. All Playbooks (Opens a new page)

    • Masterclasses
    • Agenda

      A weekly newsletter of timely insights that interpret today’s business climate and help you chart a path to what’s next. All Agenda (Opens a new page)

    • Live
    • The Strategy Lab
  • What Top Performers Do Differently with AI—and Why They See the Biggest Benefits

    What Top Performers Do Differently with AI—and Why They See the Biggest Benefits

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    Illustration by Jason Ford

    AI isn’t simply replacing sales work or automatically equalizing sales performance; it’s providing disproportionate lift to individuals and organizations that can build systems around

    Generative AI has produced two competing views about which workers will benefit most. One view is that AI will narrow performance gaps by giving lower performers templates, answers, and coaching directly in their workflow. The other is that AI will widen those gaps by eliminating routine but necessary work, which will allow top performers to spend more time on higher-value activities where they already have an advantage. At the individual task level, high and low performers may both benefit, but the more important question is which effect dominates on net in real jobs, where workers perform bundles of activities. The answer matters for how firms hire, train, organize teams, and adjust practices built for their current talent mix.

  • Research: When Pay Fluctuates, Workers Walk Away

    Research: When Pay Fluctuates, Workers Walk Away

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    HBR Staff; Flavio Coelho/nonnie192/Getty Images

    Today, more than 80% of employers offer some form of variable pay. From performance bonuses to tipped service jobs to demand-based gig work, more and more workers are taking home paychecks that

    According to a recent Payscale report, more than 80% of companies currently use some form of variable pay to compensate their workers. From performance bonuses in sales and commission-based roles to tipped service jobs, demand-based scheduling in retail and construction, and algorithmically-priced gig work, a growing proportion of workers take home paychecks that vary substantially from week to week or month to month. Variable pay is also prevalent among professions often associated with a stable income including public school teachers, police officers, and medical doctors.

  • Match Your Pace to the Moment

    Match Your Pace to the Moment

    HBR Executive delivers trusted insights and actionable strategies to guide leaders through consequential decisions. Practical tools, and forward-looking perspectives cut through the noise to equip you to navigate uncertainty, stay ahead of emerging trends, and plan for a stable future.

    Exclusive Benefits

    • Playbooks

      Concrete strategies, tactics, and solutions to real challenges from your peers and other experts. Published every 2 weeks. All Playbooks (Opens a new page)

    • Masterclasses
    • Agenda

      A weekly newsletter of timely insights that interpret today’s business climate and help you chart a path to what’s next. All Agenda (Opens a new page)

    • Live
    • The Strategy Lab
  • How AI Is Changing Cyber Threats—and Cybersecurity—for SMBs

    How AI Is Changing Cyber Threats—and Cybersecurity—for SMBs

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    Small and medium-sized businesses (SMBs) have long been at a disadvantage on cybersecurity. State-of-the-art cybersecurity and resilience programs have historically been expensive and pursued only

    The cybersecurity outlook for small and medium-sized businesses can seem dire. Cybercriminal and nation-state cyberattacks appear to be on the rise, especially against utilities and small businesses. At the same time, there are new AI-enabled cyber risks, including AI agents from frontier labs breaching confinement and attacking other companies. Generative AI and machine-learning models have also streamlined traditional attack vectors. Phishing lures are now hyper-personalized, vulnerability discovery is exponentially faster, and ransomware operations are automated and ubiquitous.

  • How Chewy Is Evolving Customer Obsession for the Digital Era

    How Chewy Is Evolving Customer Obsession for the Digital Era

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    An HBR Executive Live conversation with Chewy CEO Sumit Singh.

    September 29, 2026

    Summary.   

    For Chewy CEO Sumit Singh, customer obsession is not a service philosophy—it is a bet that trust and loyalty will drive repeat business and advocacy. And, he says, that bet has paid off. In

    Known for surprising its customers with hand-painted portraits of a pet or handwritten condolence cards, Chewy has earned an almost unparalleled level of customer trust and loyalty. But how will the company adapt as the customer experience is increasingly mediated by AI?

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  • Building a Competitive Advantage in the Healthcare AI Market

    Building a Competitive Advantage in the Healthcare AI Market

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    Pepino de Mar Studio/Stocksy

    Summary.   

    As advanced AI becomes widely accessible, healthcare companies can no longer rely on superior technology alone for lasting advantage. Instead, they need a coherent AI strategy built around five

    In a development that is impacting or soon will affect many industries, having the most advanced AI technology is not enough to win in the rapidly evolving healthcare AI market.

  • Why Your Employees Override AI

    Why Your Employees Override AI

    HBR Executive delivers trusted insights and actionable strategies to guide leaders through consequential decisions. Practical tools, and forward-looking perspectives cut through the noise to equip you to navigate uncertainty, stay ahead of emerging trends, and plan for a stable future.

    Exclusive Benefits

    • Playbooks

      Concrete strategies, tactics, and solutions to real challenges from your peers and other experts. Published every 2 weeks. All Playbooks (Opens a new page)

    • Masterclasses
    • Agenda

      A weekly newsletter of timely insights that interpret today’s business climate and help you chart a path to what’s next. All Agenda (Opens a new page)

    • Live
    • The Strategy Lab