Tag: Strategy execution

  • Who Owns the Customer in the Age of AI Agents?

    Who Owns the Customer in the Age of AI Agents?

    Harvard Business Review Logo

    Illustration by Eliot Wyatt

    AI agents are changing the nature of customer relationships by taking on more of the discovery, comparison, negotiation, and purchasing decisions that companies once controlled through their own

    On September 8, 2026, Meta launched Muse, a personal AI agent designed to act on a user’s behalf: filling out forms, negotiating, booking travel, and making purchases. Twelve days later, Amazon blocked Muse from shopping on its site, arguing that third-party agents should identify themselves and obtain a retailer’s permission before transacting on behalf of its customers.

  • Getting Your Boss to Buy into Your Strategy (from “Coaching Real Leaders”)

    Getting Your Boss to Buy into Your Strategy (from “Coaching Real Leaders”)

    October 06, 2026

    You have a strategy you believe in. But what happens when your boss doesn’t? Cold Call presents this bonus episode from the podcast Coaching Real Leaders, where host and executive coach Muriel Wilkins works with an ambitious leader whose plan to drive growth is at risk because she hasn’t been able to get the alignment she needs from her boss. They explore what’s behind the resistance and how she can approach the relationship, and the strategy, differently. The conversation illustrates a key challenge at the heart of strategy execution: getting the people who need to support your idea on board.

    Find more from the Coaching Real Leaders podcast here.

  • Match Your Pace to the Moment

    Match Your Pace to the Moment

    HBR Executive delivers trusted insights and actionable strategies to guide leaders through consequential decisions. Practical tools, and forward-looking perspectives cut through the noise to equip you to navigate uncertainty, stay ahead of emerging trends, and plan for a stable future.

    Exclusive Benefits

    • Playbooks

      Concrete strategies, tactics, and solutions to real challenges from your peers and other experts. Published every 2 weeks. All Playbooks (Opens a new page)

    • Masterclasses
    • Agenda

      A weekly newsletter of timely insights that interpret today’s business climate and help you chart a path to what’s next. All Agenda (Opens a new page)

    • Live
    • The Strategy Lab