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Tag: Process management

  • Stop Automating Old Processes. Design New Ones Instead.

    Stop Automating Old Processes. Design New Ones Instead.

    Harvard Business Review Logo

    martinova4/Getty Images

    Companies are pouring money into AI but often failing to generate enterprise-wide returns because they automate individual tasks rather than redesign the workflows that produce business value.

    Companies are rapidly increasing AI investment, but enterprise returns remain elusive. BCG’s January 2026 “AI Radar,” surveying 640 CEOs across 16 markets, reports that corporations expect to roughly double AI spending this year, from 0.8% of revenue to about 1.7%. Yet PwC’s 2026 “Global CEO Survey” finds that only 12% of CEOs report both revenue and cost benefits, while McKinsey QuantumBlack’s April 2026 analysis finds that 60% of organizations still see no enterprise-wide EBIT impact—even as nearly eight in 10 use generative AI in at least one business function.

  • Middle Managers Will Make or Break AI Adoption

    Middle Managers Will Make or Break AI Adoption

    Harvard Business Review Logo

    Illustration by Sandra Rilova

    Generative AI initiatives often stall not because of the board, vendors, or training, but because middle managers determine how AI is translated into day-to-day work. There are five distinct

    The most common failure point in generative AI is not the boardroom, the vendor shortlist, or the training portal. It is the layer of managers who must turn executive ambition into everyday behavior. That is why Gen AI adoption keeps stalling even in organizations where senior leaders have approved the budget, picked the platform, and announced the mandate. Middle managers decide whether AI becomes a workflow, a side experiment, a compliance headache, or a quiet casualty of organizational avoidance.

  • Designing Experiences That Drive Results

    Designing Experiences That Drive Results

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