Category: Business and Making Money

  • When There’s More Work Than Your Team Can Handle

    When There’s More Work Than Your Team Can Handle

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    When demands increase while resources shrink, leaders can’t simply absorb the extra work or push an already-overextended team harder. Both approaches carry costs:

    When my coaching client, Chris* became chief legal counsel at a financial services firm, he didn’t anticipate how fast the workload would escalate. Within his first year, the company closed three major acquisitions back-to-back, producing an avalanche of contract reviews, compliance filings, and regulatory matters. Every time Chris tried to hand something off, his team would say, “we’re doing our best, but we’re at capacity.” He understood, but since the work still had to get done, Chris absorbed it himself. Working nights and weekends to keep up soon compromised Chris’s ability to drive the very high-level strategy he’d been tapped to lead.

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By Eugene Amigud, Chief Product & Innovation Officer, Infios

Traditionally, supply chain planning has been based on stable assumptions about demand, lead times, and costs. But despite heavy investment in AI forecasting, demand sensing, and predictive analytics, unplanned supply chain incidents still cost businesses $184 billion annually, according to the J.S. Held Global Risk Report 2025.

Many leaders assume the problem stems from flawed data and inaccurate models. But recent risk analyses show disruptions are the norm, not the exception.

The first major challenge to the forecasting framework was COVID-19, which wreaked havoc with the global supply chain for everything from flour to semiconductors. In 2025, the sudden implementation of tariffs by the U.S. upended the board yet again. In 2026, the closing of the Strait of Hormuz due to hostilities between the U.S. and Iran has disrupted the transport of multiple commodities, hurting many sectors in global trade, including energy, agriculture, and manufacturing.

In this unpredictable environment, even the most sophisticated forecasting models fall short. Forecasts depend on patterns. Geopolitical conflict, climate events, regulatory change, and cyber attacks have little historical precedent to model against, which is exactly what makes them so hard to forecast.

In addition, supply chains are now subject to several layers of risk at the same time. One disruption is enough to test a system, but these events often interact, creating a cascade of failures that is difficult, if not impossible, to recover from.

Most companies are running on technology infrastructure that was never designed for this degree of chaos. Their operating models were built for linear plans instead of nonlinear shocks. And even the most sophisticated forecasting model produces insights no one can act on fast enough: Decision-making is slow, execution is fragmented, and the gap between knowing that something changed and doing something about it is too wide.

Meanwhile, changes continue to unfold at all times, keeping teams stuck in reactive mode as they try to keep up. And as the burden of making decisions and synchronizing action falls on overwhelmed operators, risks and costs increase. Nearly 60% of supply chain leaders say manual workflows and interventions are the biggest source of inefficiency in their operations.

Their mistake is to treat these disruptions as surprises instead of assuming they will happen. That shift from prediction-led planning to execution-led adaptability is the real opportunity. This mindset moves resilience to the center of any solution, asking not “What will happen?” but “How fast can we respond when it does?”

A New Model for Performance

With traditional forecasting, by the time businesses catch up with major disruptions, inventory has already been delayed, orders have been rerouted, and customer commitments are at risk. Supply chain leaders are clear on the better strategy: 79% say the biggest advantage comes from how quickly and dynamically they can adjust their execution and plans. The key performance metric today is not forecast accuracy but time to adapt: measuring how long it takes your company to detect disruption, respond to it, and recover from it.

Managing this resilience means moving to a new operating model—intelligent supply chain execution—that supports:

  • Real-time data integration and shared operational context instead of static forecasts. Incorporating information about what is actually happening, instead of relying on point-in-time planning or historical patterns, creates a continuously updated planning environment that enables more-informed decisions.
  • AI decision making at the execution layer. Instead of focusing AI solely on forecasting or analytics, companies should embed it directly into operational workflows. Beyond the ability to anticipate disruptions, this enables intelligence that understands the full impact of sudden shocks across the supply chain, and the capability to take autonomous action across systems, with guidance and oversight from operational teams.
  • Cross-functional workflows that can adjust while conditions are in motion. Companies need technology that connects and coordinates execution across orders, warehousing, and transportation as one system. Businesses gain the ability to respond to disruptions holistically, eliminating the need for inefficient manual interventions and disconnected, ineffective problem-solving efforts.

Intelligent supply chain execution depends on a foundation of governance that holds control while increasing speed—with policy-driven frameworks and guardrails for AI autonomy.

From Forecasts to Data-Driven Action

When disruption is constant, forecasting, no matter how advanced, and traditional supply chains that rely on fragmented systems operating independently cannot keep up. Intelligent supply chain execution supports this shift by turning disconnected components into a coordinated system of action.

Forecasts will always be useful, but they are no longer enough on their own to keep an organization online. As disruption remains a permanent feature of the global economy, organizations need systems that can continuously sense, decide, act, and learn from each disruption, in real time.

Businesses that incorporate this model won’t just weather uncertainty; they’ll be poised to thrive in an increasingly unpredictable environment. And only by designing for constant surprise can they close that $184 billion gap.


Infios AI connects orders, warehousing, and transportation, turning fragmented signals into coordinated action—sensing disruption as it happens, deciding the right response and executing it in real time, and then learning from every outcome to improve the next one. That intelligence operates inside existing workflows, with the governance and guardrails leaders need to move from manual firefighting to continuous controlled execution.

Ready to move from prediction to action? Learn more about how Infios can build execution-led adaptability into your supply chain.

  • Is Your Strategy Ambitious Enough?

    Is Your Strategy Ambitious Enough?

    Summary.   

    In the September 14th edition of The Insider newsletter, managing editor Gretchen Gavett explores how leaders can calibrate their strategic ambition, finding the right balance between goals

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    Crafting and executing strategy is both the most routine part of running a business and one of the hardest things to get right. Among the many ways strategic decision-making can trip up leaders is a question raised by a new article:

  • You Think You’re a Good Collaborator. Do the People You Manage Agree?

    You Think You’re a Good Collaborator. Do the People You Manage Agree?

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    Summary.   

    Senior leaders often pride themselves on listening and empowering others—but the people around them may experience something quite different. Research with more than 10,000 professionals and

    Most of the senior leaders we work with tell us that they are effective collaborators, and that they emphasize listening and empowerment in their interactions with others. Yet data from the people they interact with tells a different story.

  • How GEO Is Changing the Role of Brand Manager

    How GEO Is Changing the Role of Brand Manager

    September 15, 2026

    AthenaHQ, a startup that helps brands monitor, protect, and optimize their visibility across conversational AI engines like ChatGPT, Claude, and Gemini was founded in 2025. The company, co-founded by Andrew Yan, built a platform that enables major consumer brands, B2B software companies, and marketing agencies to track their share of voice, correct factual errors in AI responses, and manage their reputation across generative answer engines.

    In the case, “AthenaHQ: Building Brands for AI Search,” Yan faces a call with a global automaker after its newest vehicle has quietly vanished from chatbot recommendations. He must evaluate the platform’s expansion as he confronts core industry dilemmas: how AI disintermediates traditional marketing, who should own generative engine optimization (GEO) inside an organization, and how to prove value on an unattributable channel.

    In this episode, Harvard Business School associate professor Julian De Freitas and AthenaHQ co-founder and CEO Andrew Yan join host Brian Kenny to discuss the case, exploring how marketers are navigating the new world of GEO, the so-called “dark funnel” of customer engagement, and the need for brand managers to optimize for brand sentiment and accuracy not just search rankings.

  • What It Takes to Make Progress When the Future Feels Out of Control

    What It Takes to Make Progress When the Future Feels Out of Control

    September 15, 2026

    When the future feels increasingly out of our control, how can leaders and organizations make progress? University of Pennsylvania psychologist Martin Seligman, a pioneer in the study of optimism, resilience, and human flourishing, argues that the answer is agency: the belief that we can influence outcomes and create positive change. He defines agency as a combination of three capabilities: efficacy—the belief that you can achieve a goal now; optimism—the belief that you can achieve it in the future; and imagination—the ability to envision possibilities that don’t yet exist. And he explains how leaders can cultivate these qualities in themselves and their organizations, how managers can help employees overcome catastrophizing, and what AI can—and can’t—do when it comes to one of the most important human capabilities: imagination. Seligman is the author of Agency: The Psychological History of Human Progress.

  • Leaders, Don’t Let Your Jokes Fall Flat

    Leaders, Don’t Let Your Jokes Fall Flat

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    Humor works when it combines surprise with immediate clarity. Across six experiments involving nearly 1,300 participants, jokes, memes, and playful nicknames were funnier when people could process

    Researchers have long recognized that humor can grab attention, deepen social connection, and build attraction. For business leaders, a well-timed joke can defuse boardroom tension, build rapport with a new team, and make complex strategic messages more memorable. Yet, attempting humor at work is notoriously risky. We have all witnessed a leader’s joke fall completely flat, leaving a room in awkward silence. Research reveals that failed humor diminishes a leader’s social capital, resulting in lower follower respect, reduced likability, and compromised perceptions of their competence and legitimacy. Why do some humorous attempts land perfectly while others fail?

  • Stop Automating Old Processes. Design New Ones Instead.

    Stop Automating Old Processes. Design New Ones Instead.

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    Companies are pouring money into AI but often failing to generate enterprise-wide returns because they automate individual tasks rather than redesign the workflows that produce business value.

    Companies are rapidly increasing AI investment, but enterprise returns remain elusive. BCG’s January 2026 “AI Radar,” surveying 640 CEOs across 16 markets, reports that corporations expect to roughly double AI spending this year, from 0.8% of revenue to about 1.7%. Yet PwC’s 2026 “Global CEO Survey” finds that only 12% of CEOs report both revenue and cost benefits, while McKinsey QuantumBlack’s April 2026 analysis finds that 60% of organizations still see no enterprise-wide EBIT impact—even as nearly eight in 10 use generative AI in at least one business function.

  • When Persuasion Is (and Isn’t) Manipulation

    When Persuasion Is (and Isn’t) Manipulation

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    In an interview, Colin Marshall, an ethics professor and author of a new book on persuasion, argues that ethical persuasion begins with treating people as reasoning partners rather than

    For nearly a century, ambitious professionals have turned to books about persuasion for help getting other people to say yes. From Dale Carnegie’s How to Win Friends and Influence People to more recent work on influence, nudges, and behavioral science, the underlying promise has often been practical: learn how people think, and you can become more effective at moving them. Influence is not only a route to power, but a way of exercising leadership once you have it.

  • What Business Leaders Still Don’t Understand About China

    What Business Leaders Still Don’t Understand About China

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