
Summary.
In the September 7 edition of The Insider newsletter, managing editor Gretchen Gavett shares HBR’s plans for covering AI over the next month, new insights from the creators of blue ocean
What’s actually happening with AI?


In the September 7 edition of The Insider newsletter, managing editor Gretchen Gavett shares HBR’s plans for covering AI over the next month, new insights from the creators of blue ocean
What’s actually happening with AI?

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For the better part of two decades, the story of industrial disruption had a familiar shape. Nimble entrants ran circles around the incumbents, unburdened by legacy portfolios, tangled supply chains, or installed bases measured in decades. The advantage belonged to whoever carried the least.
AI is inverting the story. The same weight that slowed large manufacturers—the sprawling product histories, the regulatory scar tissue, the decades of hard-won engineering intellectual property (IP)—is precisely the raw material that makes AI valuable.
In discrete manufacturing, the winners of the AI decade will not be the startups with the cleanest slate. They will be the Goliaths who finally turn their bulk into leverage.
The Asset No One Can Buy
Here is the uncomfortable truth for every well-funded newcomer: The one thing they cannot acquire is history. A general AI model can learn everything on the public internet and still know nothing about how your product is designed, built, changed, and certified. That knowledge lives in the engineering systems established manufacturers have run for years—the requirements, designs, bills of materials, and change history that constitute the essential IP of a business, along with the rules governing who may see it and how it gets approved.
That is exactly the context AI needs to reason well: what it is working with, who is allowed to use it, and how similar problems were solved before. Strip that away and even a capable model is reduced to guessing.
Owning It Isn’t the Same Thing as Wielding It
There is no partial credit here: Either a manufacturer’s product data is connected, governed, and curated or it isn’t. And for most, it isn’t. When a manufacturer’s product data sits fragmented across systems that don’t talk, modeled inconsistently across functions, locked in PDFs and the memories of engineers who may be five years from retirement, that is not a company with a slightly weaker AI position. It is a company with no AI position at all, pointing retrieval-augmented generation at a pile of disconnected documents and calling the output intelligence.
Take a routine scenario: A supplier discontinues a component and a replacement has to be qualified.
In one company, an engineer spends weeks tracing where that part lives: which assemblies, which configurations, which customer variants, which open orders, and which regulatory filings reference it. In another, an AI agent reaching the live product record through an open standard like the Model Context Protocol returns the full ripple in minutes, flags the two variants where the substitution breaks a compliance requirement, and surfaces a part already qualified for the same purpose.
Same change, same models, same ambition. But one company absorbs the cost quietly; the other never pays it.
And that is one scenario among dozens that play out every week, such as:
None of these is a dramatic, board-level crisis. Each is a small, ordinary moment of product work. And that is the point. Here, the math tips toward the giant: the larger the portfolio, the deeper the installed base; the longer the history, the more of these moments occur every day and the more a connected foundation compounds across them. The same scale that was a liability for 20 years becomes the multiplier. On disconnected data, that scale only multiplies the drag. Those returns don’t come on a sliding scale. They belong entirely to the manufacturers whose data is ready to be reasoned over, and not at all to the ones whose data isn’t—a divide decided long before the first model is deployed.
A Strategic Decision, Not a Software Purchase
Closing the gap is less about buying new software than about making a decision: to own and govern product data as an enterprise asset, not a by-product of engineering. Three things unlock it:
The executives who win this decade won’t be those who ran the most AI experiments. They’ll be those who asked the harder question early: Are we turning decades of engineering IP into a structural advantage or letting it depreciate in systems that don’t connect, align, or scale?
For 20 years, size was a liability. AI is making size the ultimate advantage—but only for the manufacturers who build the foundation to wield it.
The advantage is already theirs. The only question is whether Goliath picks up the stone—before David convinces him he’s too big to fight.

When a company is small, maintaining a strong culture can feel relatively easy. But as organizations grow, layers of management, geographic distance, and pressure for efficiency can make it much harder to preserve what made the company special in the first place. Restaurateur Danny Meyer has spent decades figuring out how to do just that. He founded Union Square Cafe and built Union Square Hospitality Group, then helped scale Shake Shack from a single location in New York City into a global restaurant chain. Along the way, he’s learned that culture isn’t what happens when the CEO is in the room—it’s what happens when they’re not. He explains how he turned his philosophy of “enlightened hospitality” into a set of specific behaviors that employees can understand and practice. He discusses why companies should hire for both technical expertise and emotional skills, how to identify people with a high “hospitality quotient,” and why promotions are one of the most powerful tools leaders have for reinforcing culture. Meyer is the author of What Could Possibly Go Right? The Essential Journey to Scale an Enduring Culture.

Intentionally incorporating AI before, during, and after meetings leads to better group outcomes, according to a new analysis. by Gabriele Rosani and Elisa Farri
September 7, 2026

Illustration by Anna Micheloni
AI adoption is accelerating, but most organizations overlook where much of their work happens: in teams. Managers routinely use AI for individual tasks, yet rarely bring
At a recent Town Hall meeting with 200 senior managers and executives from a leading energy company, we asked three simple questions.
Read more on Generative AI or related topics AI and machine learning, Teams, Collaboration and teams and Meeting management
Read more on Generative AI or related topics AI and machine learning, Teams, Collaboration and teams and Meeting management


Artur Debat/Getty Images
Agentic AI is blurring the traditional boundaries between marketing and sales, even as most companies continue to deploy the technology separately within each function. That approach misses an
For years, aligning marketing and sales has been one of the most persistent priorities in commercial leadership—and one of the hardest to achieve. Agentic AI is changing that.

Yaroslav Danylchenko/Stocksy
A senior leader could be forgiven for seeing generative AI as the answer to one of marketing’s most stubborn problems: creative work is expensive, slow, and hard to scale. With the right prompts, a team can now generate concepts, scripts, images, and even video spots in a fraction of the time it once took. The output often looks polished, on-brand, and real. But even looking real enough to make consumers believe they’re seeing human-designed ads is not the same as working well.


Paul Taylor/Getty Images
Traditional “tough” questions often elicit polished talking points rather than candid answers. A more revealing approach is the curveball: a question that is closely tied to what
We’re all taught to ask tough questions. Interviewers are coached to use open-ended prompts to get beyond rehearsed answers. Managers press for specifics when employees speak in generalities. Journalists and negotiators follow up when someone evades the point. The aim is the same: to uncover information the other person may be reluctant to reveal.


Pardina Studio x Katya D/Stocksy
In late 2025, Perplexity’s Comet browser began logging into shoppers’ Amazon accounts and buying on their behalf. Amazon treated it as an intruder. It blocked the agent and when Perplexity slipped past the block within a day, Amazon took the dispute to federal court. WeChat drew the line differently. After shutting out ByteDance’s Doubao assistant, which used system-level access to navigate WeChat without permission, Tencent later opened what it describes as an agent-to-agent channel to selected assistants from Huawei, Xiaomi, and others to send messages and place calls. Under this arrangement, an external agent translates a user’s request into a structured instruction and passes it through a Tencent-controlled interface to WeChat, which executes the action inside its own environment. Tencent controls which agents can connect, which functions they can invoke, and what data and execution remain inside WeChat. In other words, one platform shut the door to AI agents outright; the other unlocked it on its own terms.