To Adopt AI at Scale, Employees Need to Trust Agents

to-adopt-ai-at-scale,-employees-need-to-trust-agents
Harvard Business Review Logo

Illustration by Ana Moreno

Summary.   

Trust is a central obstacle to realizing the potential of AI agents at work. Employees are unlikely to give agents meaningful autonomy if they are uncertain about their reliability, intentions, or

Imagine this scenario: You’re a manager testing out a new AI agent “assistant” for your team, and as you set it up it asks for permissions. Three options appear: